Return & Refund

Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Return Window:

  • You can request a return within 30 days from the date you received your order.

Eligibility for Return:

  • Items must be unused, undamaged, and in their original packaging.

  • Customized/personalized products are non-returnable unless defective.

How to Initiate a Return:

  1. Email us with your order number and reason for return.

  2. We will respond with return instructions and the return shipping address.

  3. Once we receive your returned item and inspect it, we will process your refund or replacement.

Refunds:

  • Refunds will be issued to your original payment method within 5–10 business days after the return is approved.

  • Shipping fees are non-refundable unless the return is due to our error.

Exchanges: If you received a damaged or defective item, please contact us immediately. We’ll send a replacement at no extra cost.




Cancellation & Modification



- If you change your mind about your purchase, please contact us via our contact form HERE and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

- You can modify/cancel your order within a 4-hour window. After that, NO changes/cancellations are possible as we will process orders immediately for timely delivery.

- Please be informed that:

  • We are not guaranteed to deliver your order in a timely manner if your order needs design modification as it will take us much longer to modify your design as your request.

  • Personalized orders will be locked for processing right after the order is complete so it is impossible to make any adjustments (including shipping details). Please double-check all details before you check out.

NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.